Order Missing

I placed an order online with Ayana on 19 September. The driver always claims they didn’t find me at home. Of course I am at work during the day. We have a very reliable security personnel who always receive orders on my behalf. Sometime last week the driver demanded the security personnel to unpack the order in order to receive to which I declined. It has been 11 days and I have not received my order. I needed those items for last week which didn’t happen and I am very disappointed.

I get emails, calls and SMS messages that my order will be delivered but nothing. This is unacceptable.

At some point I enquired my order to be delivered at Ayama in Brits mall without success.

I have run out of options, more so because the date I bought the items for has passed. At this moment I don’t think it’s safe to order via online with Ayama