Online Platform Needs Better Administration

Made an online purchase (20 July), and 3 days later, the incorrect clothing was delivered (23 July). I logged a return via email, attached pictures of the items delivered. No response from admin. Called the call centre, they said the matter is noted. Today (31 July) sent a follow-up email and made another call. My matter was allegedly escalated; however, there is still no communication in writing from the AYANA. The brand has a promising online following, but for prolonged customer retention, Management needs to invest in the team handling complaints as well as the logistics department. Customers ordering online like the convenience that comes with the platform; therefore, this matter needs to be handled expeditiously