Horrific return service and courier incompetence

I am deeply disappointed and frustrated with the pathetic return service from AYANA online. I logged a return request on August 9th for an item purchased via PayJustNow. To date, the item has still not been collected.When I proactively tried to return the item to a physical store to speed up the process, I was turned away and told they couldn’t accept it because of the payment method. Yesterday, a courier finally contacted me, only to reveal they had the completely wrong collection address—this is despite the fact that I had already explicitly confirmed the correct address via email with AYANA support.Now, I am being told I have to wait another 5 working days on top of the time I’ve already wasted. The lack of internal communication, courier incompetence, and rigid return policies are completely unacceptable. I want my item collected immediately and my PayJustNow plan cleared. I will not be shopping here again.