Unexpected great service form a building company

I am an agent/realtor who sold an apartment in a block built by WBHO - and am really pleasantly surprised by the amazing service I have received twice from their gentleman named Patrick who attends to snags - literally many many months after handover, and even an issue that they could have declined to attend to. I have often found builders/developers reluctant to take responsibility for issues, but not these guys. Wish more companies had their ethical approach.