WAY FORWARD LAPTOP FAULTY

Item: Way Forward Bookstore
Rating: 4

LAPTOP FAULTY I AM A CURRENT STUDENT AT UNIVERSITY OF NORTH WEST(POTCHEFSTROOM CAMPUS), THE END OF APRIL IF NOT BEGINNING OF MAY,I BOUGHT A HP LAPTOP USING EDU XTRA CARD AT WAY FORWARD BOOK STORE BRANCH (DIE BULT POTCHEFSTROOM).THE TIME I BOUGHT IT WAS A DISPLAY ONE, AND I ACTUALLY QUESTIONED WHY I WAS GIVEN THE DISPLAYED ONE THE STORE ASSITANT CONVIENCED ME THAT IS STILL NEW AND NO FAULTY ABOUT IT,ORDERS TAKE LONG TO BE DELIVERED AS DESPERATE STUDENTS WHO HAVE LOT OF ASSIGNMENTS AND STAYING FAR FROM SCHOOL, I TOOK IT.ON THE 23RD OCTOBER 2016, EARLY HOURS WHEN I WAKE UP TO STUDY, TRIED TO SWITCH ON LAPTOP, WITH NO LUCK IT COULDN’T TURN ON, ON THAT DAY STORE IS CLOSED, AND BECAUSE IS SUNDAY, TOMORROW I AM WRIITING EXAM WITH ALL MATERIALS I NEEDED SAVED ON MY LAPTOP EN ALSO HAVE TO TAKE IT TO EXAM ROOM AS IT WAS OPEN BOOK,FRUSTRATE AS I WAS WAITED UNTIL MONDAY(24TH OCTOBER 2016) MORNING TOOK LAPTOP BACK TO WAY FORARD STORE, I FOUND ONLY ASSISTANT STORE WHO IS A FEMALE, SPOKE TO HER AND EXPLAIN MY SITUATION, AND SHE ADVICE NOT TO LEAVE THE LAPTOP BECAUSE TECHNICIAN IS NOT AROUND AND DIDN’T HAVE A BOX,BUT SHE WILL CALL ME IMMEDIATELLY WHEN HE ARRIVES, DEFINETLY SHE DID THAT AND WENT TO STORE, BUR COULDN’T SPEAK TO TECHNICIAN AS THEY SAY WAS IN THE MEETING, BUR WAS ASKED TO LEAVE A LAPTOP. ON THE 26TH OCTOBER 2016 AROUND 08:00 AM, I RECEIVED AN SMS THAT I MUST COME TO STORE AND COLLECT LAPTOP AND THEY SHOW ME WHERE THE PROBLEM IS, ARRIVED THERE AROUND 12:00 AS WAS WRIITING EXAM THAT STARTED AT 09:00 AM, AGAIN FOUND ONLY STORE ASSISTANT, AND SHOWED ME THE CHARGING POINT ON MY LAPTOP THAT IS BURNED IN COLOUR THAT PART IS GREY BUT WHEN THEY SHOWED TO ME IT WAS BLUE/GREEN, AND EXPLAINED TO ME THAT IF THAT’S THE CASE ITS NOT THEIR RESPONSIBILITY, ITS MY FAULT I OVER CHARGED THE LAPTOP, I ASKED OKAY IF I TAKE OUT BATTERY AND PUT ANOTHER BATTERY AS THIS MIGHT BE FLAT, WILL IT WORK, SHE DIDN’T HAVE ANSWER, I ASKED FOR CONTACT DETAILS OF TECHNICIAN BUT THEY REFUSED AND SAYS HE IS ALWAYS AT WAREHOUSE AND VERY BUSY WONT BE EASY TO SEE HIM.I AM EARNEST I TOOK THAT LAPTOP WITH THAT BURNED AREA TO WAY FORWARD BOOK STORE TO MY SURPRICE LAPTOP COMES WITH A CHARGE SO WHO’S FAULT IS WHEN IT DAMAGED LAPTOP? ISNT CHARGER FAULTY LAPTOP STAYED 2 DAYS WITH TECHNICIAN? AND FEEDBACK I GOT IS BURNED ON CHARGING POINT COULDN’T HE RECOGNISE THAT FIRST TIME, AS STORE ASSISTANT CLAIMED THAT HE NEVER TOOK IT TO WAREHOUSE CHECK IT AT STORE…AFTER 2 DAY I GOT MY LAPTOP… HOW CAN I DAMAGE SOMETHING THAT IS A NECESSITY TO ME? MY LAPTOP IS STILL UNDER WARRANTY STIIL KINDLY ASSIST, URGENTLY I WANT NEW LAPTOP. I THINK THEY TOOK ADVANGE THAT I AM WOMEN. THANK YOU ********** 741

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