Horrific meal at Waxy O'Connors Sunningdale!

Had a horrific meal at Waxys in Sunningdale on a Wednesday evening, their "Burger Special" night. Besides the terrible service, the food was just unacceptable. The food was ice cold, not a single onion ring was on the board? No Avo but a s**** of guacamole? a smudge of feta... seriously! I send a complaint to them which they responded to, and I was told they would get back to me after looking into it.... well over a week later and not a word? I even sent them another email asking for an outcome to their investigation into the horrific meal and nothing... Clearly they don't need or want the business and don't mind the bad publicity!