Hugely disappointed with Waxit Lonehill.

I made an appointment at Waxit yesterday at 13:15. Since I work until 13:00 I left work early so that I could arrive on time for my appointment. When I arrived at the salon, an assist came from another cubicle (I think she could have been busy with a customer herself!) I told the assistant that I have a 13:15 appointment. She looked bewildered and got onto a phone to contact the person with whom I was booked. I heard her tell the person that I am here and then she must have said something to the lady who phoned her and her response was "but you have to come now". The assistant then took me into a cubicle and told me to wait there. She closed the door and it was now13:10. I waited patiently for 13:15 for the person to come and attend to me. Nobody arrived and by 13:25 I got out and left the cublic. I went to the reception to oget out of the salon only to notice another lady sitting at reception. She was quite surprised to see me standing there, obviously, she was not even aware that I was inside a cubicle. I asked her when the lady was going to come to attend to me when even this assistant did not know what I was talking about! I then told her that I have to leave now as I have another appointment booked for 13:45. I was inside the hair salon when I received a call asking me if I could come back as the assistant has arrived. I told them that I could not come back and that I was most disappointed that after making an appointment that Waxit did not have the courtesy to either get another assistant to attend to me. I am not sure where the assistant that was supposed to attend to me went to. Maybe it was her lunchtime, who knows. Bottom line..............I will never go back to Waxit. There are other options for me. How can Waxit treat a customer like this?