Terrible refunding hospitality service

At the end of December i booked at Wavecrest for a bed and breakfast, upon arrival at the establishment in January, I agreed with the lady that she would refund my breakfast money. during this time she said she cant refund immediately as [URL Removed] is holding the money they would release it later to her. I knew she was lying the money was paid directly into her bank account. I have sms proof of this, When we left i gave her bank details and said payment would be in 14 days - that was on the 6th of January, when i inquired around the 18th she said her accountant failed to refund and she would follow up. then there was silence. On the 9th of February when i follow up she says I must be patient when i said it is over a month overdue how patient should i be she says she is NOT refunding as I broke \ornaments"in her house. Seriously"