Poor customer service

I bought a wave android tv box from takealot earlier this year for streaming purposes. On the whole the box performed really well until I tried to load Netflix on it, it keeps telling me that it is not compatible. So I decide to get in touch with Wave Innovate to see if they could help me out, it been 5 days and counting with no reply. The last I heard from them was that they were trying to get their orders out before the lockdown.