CM
Clarence M

1 reviews | Active since Nov 2012

11 Apr 2022, 08:57

Excelled Customer Service - Keep it up 👍

On Thursday, I purchased a canister filter, received it on Thursday, and was eager to put it together. Unfortunately, one of the connecting valves snapped off when I attempted to remove it. I Whatsapp Wave Aqua (This was at 7 pm). I was helped and provided a short-term remedy that worked. I had never considered it.

On Friday, Wave Aqua contacted me to tell me they had a new component ready for me and could ship it out. I was overjoyed, and I went to pick it up on Saturday by myself. Excellent customer service. Thank you very much for your help.

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Replies (1)
Wave Aqua PTY LTD
Wave Aqua PTY LTD's reply21 Jul 2022, 11:04
Official
Good Day , Thank you for your review and continued support. We strive to become the best Pet Shop in Pretoria East.