Bad bad service and quility6

My husband bought me a Matt arend watch om doe 25 -12-2019. Early January the genuim leather strap came loose,we sent picture,so they said I must pay for a new strap,secondley my watch pin om the side came loose,we sent pictures but no answer,we tried to phone but no luck. Honslety that bad service for a brand new watch that got brokem so quick it's not possible,I need it so be fix or replace with no charges as its stil n brand new watcj At stage I am very disappoint. If