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Pulane M

1 reviews | Active since Feb 2018

25 Jan 2021, 09:22

Bad customer service

1. There is a notice of the door that the shop opens at 07:30 however it was opened after 08:00 and we received not apology or explanation as to why.

2. I was the to purchase 4 5liter bottles of juice. I took 2 with a sticker of R174,99 and 2 didn't have any stickers. When I got to the cashier the products scanned R189.99. I asked to pay the price on the sticker, the cashier called her supervisor who said I must pay the price that the product scans for. I then I told her to check the consumer act and that I'm not the one who put the priced sticker on the product, she the told me to fami****ize myself with the 'shops act'. She then went to the back and called a guy claiming to be the branch manager. I explained again my situation to this guy. His response was 'sometimes we do specials to help client and we don't expect clients to give us an attitude with the prices'. He decided to give me 2 bottles on the price that was on the sticker and 2 with the price that scanned. When I left I went to him and asked for his details. His response was ' I'm not going to give you anything of mine, if you want to you can say the branch manager'

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