Bad Service
To whom it may concern
I have tried to speak to many a manager but have been sent from pillar to post as we have purchased at Craighall - Water Ways after explaining in detail that we need to replace an element for a geyser, giving them the make and the model of the said geyser. We have replaced the thermostat and valves and piping as per their recommendation including the Element.
As per Invoice details below. The very same Element and Thermostat which we purchased on their recommendation only lasted a few months as dated below.
Date: 2018-11-23 Invoice nr: ********** -INV01 1 X Part Number: TH-202 Kwikot VKF11 THERMOSTAT WITH LEADS 1 X Part Number: ELS-116-KWI Kwikot 4KW BOSS ELEMENT WITH POCKET
Date: 2019-02-28 Invoice nr: ********** -INV01 1 X Part Number: TH-202 Kwikot VKF11 THERMOSTAT WITH LEADS 1 X Part Number: ELS-116-KWI Kwikot 4KW BOSS ELEMENT WITH POCKET
It was extremely difficult to remove the Element and the only way to remove it was to twist it and in the proses the whole Element got twisted.
Craighall Water Ways refused to replace the Element as they said we damaged it. We had no other choice to but to replace the Element and the Thermostat.
On 19 May 2019 the very same geyser the Element was not working again. Once more they refused to exchange the Element or the Thermostat. We then asked Maxwell Buthelezi from Craighall -Water Ways to book a service call so that someone can come and see why this is happening and how difficult it is to remove the element once it is installed.
He then said we must contact Lucy Malunga from Electrolux to book the service call. We then received an email from Johann Coetzee from Electrolux asking the serial and model of the geyser stating that the elements that we have purchased is only to be used in a Kwikot Geyser.
Over the years we have purchased a large amount of goods from Craighall -Water Ways and we feel that we are been misinformed by the staff who should know that it was not the right goods and we are suffering the losses.
We would highly appreciate that this matter can be resolved in a civil matter as we have been loyal customers through the years and do not think it fair to be treated in this manner.