Incorrect information and bad attitude

I called in to the waterfront charters last Wednesday to Enquiry about their dinner and sunset cruise the gentleman who answered the phone advised I did not need to purchase a voucher for the cruise online however could purchase on the day up to 7pm as the store was open until 7.30pm. I went through with my husband on Saturday and got the store and 4 mins before 7 I called advising them I was on my way, I was advised if I could make it to their store in 4 mins we could still come in the cruise which we did. When I got there the gentlemen had informed me we infact could not purchase the dinner and cruise package as this needed to be done 24hours in advance I was upset about the incorrect information I was given the Wednesday, trying to salvage our anniversary I decided to still do just the cruise, I paid and as I walked out was advised the boat had left. My money was then reversed and I was told it would reflect in 4 hours it has now been almost 72 hours later I still don’t have my money. And I had egg on my face on my anniversary as the surprise cruise was a flop and the money I kept aside for a supper did not come back into my account. So I would personally like to thank waterfront charters for spoiling my wedding anniversary. Not even an apology for the incorrect information