Lifts in the mall not being serviced

Its been the second time that I have been stuck in the lifts at the mall. They don't service the lifts at all and after confronting them all they say is \sorry""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;936935;688396;32;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 11:16;16/01/07 9:36;non-payment of merternity benefit;8,81E+12;different consultants;***;on February 2014I gave birth to a baby boy ,I already had documents from work had the I submitted them early march 2014 ,they asked me to come check it on the 19 of the same month, when I did they I asked me to apply on the internet which I did,i kept on calling and emailing to check how far it is, they told me its being processed until last year when I check on the system it was written that my account is closed ,when I call to check whats going on, they confirmed that its indeed closed when I asked why they told me to go to the branch to check why.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;937145;899662;14;2;0;0;0;0;2;NULL;NULL;NULL;16/01/07 11:31;16/01/07 9:39;Zoggs Medallist Swimming Googles;;;***;On 04 January I bought Zoggs Medallist from The Watch Battery &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;55744;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;16/01/07 11:39;16/01/07 9:40;Still waiting for my refund;justice#1;;***;I have a prepaid sim card with mtn and twice I have \lost\"" R15 airtime (R15*2=R30). I have previously complained on hellopeter and I still have not been refunded. The REQ numbers for the 1st two complaints are : REQ:*** and REQ:***. MTN initially responded by saying I had opted into some marketing-I asked for proof-nothing. Then after I complained about my airtime they told me they have already responded. So MTN"