Follow up on a complaint

On the 30th of July I reported a complaint about Game store Rustenburg waterfall Mall. I wrote an E-mail to store manager Michelle, she did not even apologize about the incident nor show remorse for my humiliation instead she showed interest in the story. After I sent the E-mail she did not even acknowledge it nor reply to it. She also displayed incompetence in her managerial s****s. I am disgusted at the way the way these managers treat customers