Unfair ************** and administration on a preplanned booking

I Ingrid Letswalo, would like to ask for assistance from Hallo Peter in resolving unfair administration on a booking that was done with Waterbok guestfarm that is unfairly removed from us and given to other people without even notifying us. The booking is for the 24 to 26 September 2021. We are a group of 6 ladies that made a booking at Waterbok guest farm via Bookings.com. The booking is for 3 king suites @2600 total cost. on the 13 September I was calling to ask about any activities we can do around their area and first thing they told me is "sorry your booking was cancelled". I told them I have a confirmed booking on my side and they should show me proof of cancellation from bookings.com from their side & they started saying that its actually a mistake frm their side and unfortunately the accommodation that's available that they willing to offer me is over 5000 nearby (over double cost otherwise we should take another weekend with them after that as they are not willing to pay the difference at that other place. The problem is that the people that were being booked for are weekend retail workers (6 african ladies) and for this reason they already made necessary arrangements at work & now their bosses are not willing to accommodate them for different dates. Take note the ladies are low earners retail workers that had to save this money in a group ewallet type of saving to ensure that by the time the trip happens all the money is collected, which they did. The reason we opted for waterbok guest farm is that it was one of the accommodation on bookings.com that allowed us and the lodge to confirm booking without any prepayment though credit card details were confirmed and accepted by the guestfarm. The reason for this trip was to meet as ladies to discuss our heritage in relation to what we really need to understand about gender based violence and our rights as woman. It means if I had not called today we would have made a 3 hour trip to Waterbok only to be turned away because better if not classy people have been given our accommodation instead. I have told them that because it is their mistake to put other people on our space they should then ask/refund those people to rightfully give us accommodation we prebooked long in advance and they said no because those people paid, and I told them that if it was about us not paying they should have given us that choice of paying immediately or loosing a booking to other people but because they already decided we don’t meet their standard that is why they had to decide for us what suits us. We are helpless and do not know what to do, we feel hurt because it clearly shows that ************** still leaves in SA and unfortunately this time it has hit us directly and we are feeling it. We are asking Hallo Peter to assist us resolve the matter because now when we speak to them they use a strong tone to tell us that they have done a mistake on their side and they are not willing to correct it to accommodate us or pay the cost difference at an alternative place. If they wanted money immediately i was supposed to be informed so that I can urgently tell the ladies to gather the money immediately. This is a true unfair treatment to me and the ladies. May you please assist us by intervening on this matter. Our contact is *** or ***

Kind regards, Ingrid Letswalo ***