Water from Air in Ballito

Does the unit dispense water - yes, as much as they claim - no way and we live on the North Coast, a high humidity area. Don't bother with the service contract. The engineer doesn't keep appointments. If he does turn up all he does is what the manual suggests you do weekly anyway, his idea of sanitizing the unit is to wipe it down with the same dirty rag he mopped up water from the floor with. When a new cartridge is due under the terms of the service contract - well good luck on getting him to attend. Try phoning the service manager - waste of time.