Water from Air - after sales service

I own an AW3 Water from Air Machine purchased via their Durban office (I live in Cape Town). The machine gets serviced each year by Aladdin Electronics, Water from Air's service partner in Cape Town. Getting Water from Air to arrange the servicing has become more and more difficult each year and this year's debacle is the worst.

Today is 3 May. I requested, in writing, an AW3 service on 11 April. When there was no response I called Rowlain Singh at the Durban Head Office. She said she would organise it and get back to me. I have now spoken to her innumerable times, she has promised to copy me on the mails she says she has sent to Aladdin Electronics requesting service, but I have received nothing. Neither have I had one phone call from her in the last month.

To say this is disgraceful service is to understate the situation. To say I am angry is also an understatement.

Water from Air has great machinery, but their customer service is exquisitely shocking.

Today I have arranged for the service to be done by their competitor, airwater.co.za - one mail to them today and Ray has booked the service for this Friday. What a difference! Shout out to him.