GS
Gregg S
1 reviews | Active since Dec 2020
10 Dec 2023, 10:09
Worst customer service I've experienced
I bought a Smartlady watch from Watchily for my better half - after not much communication at all the watch arrived a few weeks later, albeit a completely different one.
Reaching out to support proved to be an incredibly frustrating and protracted affair. They only respond every few days whether email or WhatsApp - and they're separate teams and different people respond to each request and don't seem to read the previous messages so their responses don't make sense.
Long story short, the watch was eventually picked up and never replaced, so I did a chargeback on my credit card (after telling them I would) and in that time they refunded me.
Worst customer service I've experienced, and to make things worse my partner is very disappointed, she was super excited about the watch but I'd rather spend more on something better.
Let's see if they report this review like they did with the previous one.
Helpful (0)
Replies (5)0
Replies (5)
Watchily's replyOfficial
10 Dec 2023, 10:19Hi,
We apologize for the error on your order,
Assistance was offered despite the delay in response.
We recovered the parcel at our expense and at your request you were reimbursed.
You could have obtained an exchange but you heard nothing except a request for a refund, which is what was done.
Regards
We apologize for the error on your order,
Assistance was offered despite the delay in response.
We recovered the parcel at our expense and at your request you were reimbursed.
You could have obtained an exchange but you heard nothing except a request for a refund, which is what was done.
Regards
Watchily's reply10 Dec 2023, 10:19
Official
Hi,
We apologize for the error on your order,
Assistance was offered despite the delay in response.
We recovered the parcel at our expense and at your request you were reimbursed.
You could have obtained an exchange but you heard nothing except a request for a refund, which is what was done.
Regards
We apologize for the error on your order,
Assistance was offered despite the delay in response.
We recovered the parcel at our expense and at your request you were reimbursed.
You could have obtained an exchange but you heard nothing except a request for a refund, which is what was done.
Regards
GS
Gregg S's updateReviewer Update
11 Dec 2023, 10:48I ordered the watch on 11 November. On the 18th I mailed to ask what's going on. On the 20th I get a reply saying that you ran out of stock and that's why you sent me an item I didn't order. On the 21st I got another reply saying my order is on the way. On the 22nd the incorrect watch arrived and I let you know. On the 24th I get a reply saying my order has been shipped (even though it's been delivered) and I let you know that it was delivered and it's incorrect. On the 29th the watch was picked up. SIX DAYS after your previous mail, on the 30th, you reply and ask for a photo of the incorrect item, which I send to the WhatsApp number. On the 5th of December I ask the WA number what's going on because I've not heard anything from anyone. On the 5th of December I'm told to send the watch to a warehouse in Sandton - it's not my responsibility to send back an incorrect order. On the 7th of December you ask for the photo again. In that time I'd already said to the WA person that I'm doing a chargeback, **because no replacement watch had arrived**.
Someone new started replying with snotty replies since last Thursday, accusing me of becoming aggressive etc. - hello, have you experienced your own service? And now they've blocked me on WhatsApp.
Great show guys! Ordered a Garmin instead.
Someone new started replying with snotty replies since last Thursday, accusing me of becoming aggressive etc. - hello, have you experienced your own service? And now they've blocked me on WhatsApp.
Great show guys! Ordered a Garmin instead.
GS
Gregg S's update11 Dec 2023, 10:48
Reviewer Update
I ordered the watch on 11 November. On the 18th I mailed to ask what's going on. On the 20th I get a reply saying that you ran out of stock and that's why you sent me an item I didn't order. On the 21st I got another reply saying my order is on the way. On the 22nd the incorrect watch arrived and I let you know. On the 24th I get a reply saying my order has been shipped (even though it's been delivered) and I let you know that it was delivered and it's incorrect. On the 29th the watch was picked up. SIX DAYS after your previous mail, on the 30th, you reply and ask for a photo of the incorrect item, which I send to the WhatsApp number. On the 5th of December I ask the WA number what's going on because I've not heard anything from anyone. On the 5th of December I'm told to send the watch to a warehouse in Sandton - it's not my responsibility to send back an incorrect order. On the 7th of December you ask for the photo again. In that time I'd already said to the WA person that I'm doing a chargeback, **because no replacement watch had arrived**.
Someone new started replying with snotty replies since last Thursday, accusing me of becoming aggressive etc. - hello, have you experienced your own service? And now they've blocked me on WhatsApp.
Great show guys! Ordered a Garmin instead.
Someone new started replying with snotty replies since last Thursday, accusing me of becoming aggressive etc. - hello, have you experienced your own service? And now they've blocked me on WhatsApp.
Great show guys! Ordered a Garmin instead.
Watchily's replyOfficial
11 Dec 2023, 11:49Thank you for your comments,
Following your request, the refund has been processed.
Regards
Following your request, the refund has been processed.
Regards
Watchily's reply11 Dec 2023, 11:49
Official
Thank you for your comments,
Following your request, the refund has been processed.
Regards
Following your request, the refund has been processed.
Regards
GS
Gregg S's updateReviewer Update
11 Dec 2023, 12:19Thank you, I appreciate it.
GS
Gregg S's update11 Dec 2023, 12:19
Reviewer Update
Thank you, I appreciate it.
Watchily's replyOfficial
11 Dec 2023, 20:48You are welcome.
Watchily's reply11 Dec 2023, 20:48
Official
You are welcome.