Watchily Poor Customer Service

Placed an order on 26/11/2023. Excitedly waited for the email confirming delivery date. On Thursday 30/11/2023 (4th Business day since the order) I send an email asking if I could get feedback on why there is a delay. No response. Then I notice the quick responses on Facebook and I asked on one of the posts and finally Watchily responds asking that I inbox the order number, which I did. Take a guess how they respond, a day later.............?? Yes you guessed it - The same little message that is being copied and pasted in all the responses. Now 8 business days later, I am still waiting just for some sort of estimate date of delivery and not "soon" or "in a few days" or "this week". The lack of informative communication and feedback is absolutely atrocious. The company is aware of the backlog and good client service should have been to communicate with a notice of the delay and new estimate date of delivery. If the company wants to respond with useful feedback, I would appreciate it. Please note that "Hello, Due to a large number of orders, there was a delay in the delivery of parcels. Please be patient, your parcel will be delivered this week. Regards" is not useful.