WATCHILY IS AN ********* BUSINESS

On 17 September, I ordered a watch from Watchily South Africa as a gift for someone. It arrived on 22 September - defective, with a missing diamanté. I emailed them five minutes after opening the parcel, requesting a refund under the Consumer Protection Act (Section 56). They confirmed twice that a refund would be issued once I returned the item. I paid for the courier myself. They received the watch. Then they reversed their promise and refused the refund. They now have both the defective item and my money. That’s not just ********* - it may be *****ulent misrepresentation. I’ve filed formal complaints with the National Consumer Commission and the Consumer Goods and Services Ombud, and I’m sharing this publicly to protect others. I have a full timeline, screenshots, and a photo of the defect. If you’ve had a similar experience, please speak up. We deserve better. Businesses must be held accountable - with truth, transparency, and courage.