AM
Ayanda M
1 reviews | Active since Oct 2018
19 Dec 2024, 06:09
Waiting for order
I placed my order on the 9th of December, confirmation email stated that the order will be delivered within 1 to 2 days. I have not received my order as yet and there has not been a response to my follow up email that I sent on the 17th of December. This is ridiculous, if there is a delay the least they could do is to send an email informing us of the delay. Since it's December some of us will be going on holiday. Absolutely disappointed with the service, I would not recommend.
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Replies (2)0
Replies (2)
Watchily's replyOfficial
20 Dec 2024, 18:23HI, Thank you for your feedback, and we sincerely apologize for the delay in delivering your order. During this high-demand season, we experienced a temporary stock shortage due to the overwhelming number of orders.
Unfortunately, this situation, coupled with a reduced workforce, prevented us from responding as quickly as we would have liked. We completely understand your frustration and deeply regret any inconvenience this may have caused.
Please rest assured that we are working diligently to restock and improve our processes to prevent such issues from happening again. We truly hope you will give us the opportunity to serve you better in the future.
Should you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding and patience,
Unfortunately, this situation, coupled with a reduced workforce, prevented us from responding as quickly as we would have liked. We completely understand your frustration and deeply regret any inconvenience this may have caused.
Please rest assured that we are working diligently to restock and improve our processes to prevent such issues from happening again. We truly hope you will give us the opportunity to serve you better in the future.
Should you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding and patience,
Watchily's reply20 Dec 2024, 18:23
Official
HI, Thank you for your feedback, and we sincerely apologize for the delay in delivering your order. During this high-demand season, we experienced a temporary stock shortage due to the overwhelming number of orders.
Unfortunately, this situation, coupled with a reduced workforce, prevented us from responding as quickly as we would have liked. We completely understand your frustration and deeply regret any inconvenience this may have caused.
Please rest assured that we are working diligently to restock and improve our processes to prevent such issues from happening again. We truly hope you will give us the opportunity to serve you better in the future.
Should you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding and patience,
Unfortunately, this situation, coupled with a reduced workforce, prevented us from responding as quickly as we would have liked. We completely understand your frustration and deeply regret any inconvenience this may have caused.
Please rest assured that we are working diligently to restock and improve our processes to prevent such issues from happening again. We truly hope you will give us the opportunity to serve you better in the future.
Should you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding and patience,
AM
Ayanda M's updateReviewer Update
15 Jan 2025, 20:43I finally received my watch and free band a month later. I'm happy with the watch's features but revolted by the service.
AM
Ayanda M's update15 Jan 2025, 20:43
Reviewer Update
I finally received my watch and free band a month later. I'm happy with the watch's features but revolted by the service.