1 reviews | Active since Feb 2022
Very disappointed
On Wednesday at 09:00 I ordered a watch which by mistake on my side I selected two watches.
I only realised after paying that I was deducted twice when I go check as to why I see the error was on my side. I think go to Wachili to see if I can cancel my order and I see that I can within the first 12hours so I sent them 2 emails and even sent them a message on their website. Within the first 30mins of buying.
The next day I git a message from their delivery company, of which had contact details to call and I called them so they can only bring one watch and cancel the other, they said I should write an email and I did.
Today both watches are delivered to me and the delivery company says Wachili has not contacted them to collect.
Why write ways to handle matters if you don't even follow them as a business.
Please note: Once you place an order via website our warehouse receives it and process order immediately.
We sent you exactly what you order.
Please check your e-mail.
Regards,
Watchily Team
Please note: Once you place an order via website our warehouse receives it and process order immediately.
We sent you exactly what you order.
Please check your e-mail.
Regards,
Watchily Team
Read what I wrote.
I said I canceled within the first 12 hours as per your advise on your website. You said an order can be canceled within the first 12 hours which is what I did.
And yet the order is still here.
Read what I wrote.
I said I canceled within the first 12 hours as per your advise on your website. You said an order can be canceled within the first 12 hours which is what I did.
And yet the order is still here.
Please reply back to our email so, we can assist you further.
Regards,
Watchily Team
Please reply back to our email so, we can assist you further.
Regards,
Watchily Team
Please resend
Please resend
Regards,
Watchily Team
Regards,
Watchily Team
It's been a week now and still there is no refund given back to me.
Your business profile says 3 to 5 days and it's been a week now.
It's been a week now and still there is no refund given back to me.
Your business profile says 3 to 5 days and it's been a week now.
To speed up, you can send us proof of sending by email.
Thank you for your patience
Regards
To speed up, you can send us proof of sending by email.
Thank you for your patience
Regards