Order #12868 - To be Returned.

We received the SmartLady - Smart Watch For Women 13/12, my wife did not like it, I sent an email 14/12 to *** for the correct return address as advised on their websites refund policy for returns section. No response. I sent a further email 19/12 as a reminder to forward the address, No response. I sent an email 20/12 (this morning before 8AM) via Watchily's website contact form, No Response. I see many excuses from watchily on this platform, some with exclamation marks, implying anger and or condescending attitudes from Watchily's clients service department. Your client service department needs to go on a course on how to respond to dissatisfied clients, taking it personally and or simply not responding, indicates a lack of good business practice and an attitude adjustment. Up your game Watchily...