Not a happy camper!

Ordered mine and my husband's watch on the same day. Received my husband's watch, but not mine. Still no joy with a tracking number for my order and no response on whatsapp or emails. No customer service to contact directly. Absolutely no communication. It is very disappointing. 1 - 4 days delivery guaranteed? My watch still not shipped. I ordered specifically in the time frame, so I can get delivery on time before the company I work for closes for Christmas. Now I see on hellopeter many complaints. People waiting 3+ weeks - 3 months. No response, no delivery, no refunds. Don't even try their whatsapp number as their last seen on whatsapp was October, so they don't even bother to check. My watch was in fact in stock when I placed my order. I don't like to put companies down, but for goodness sake. If I can't even communicate with someone directly to solve a problem then obviously I'm going to get agitated as I paid for my order. I deserve answers. I can only imagine how other people are feeling that has been waiting even longer than me. Yes, the watch is affordable, but some people don't have that kind of money lying around and could have been saving up to purchase their product as a gift. I will feel better if and when I receive my watch, but for now I am not a happy camper at all. Please prove me wrong and deliver my watch asap.