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Divan
1 reviews | Active since Aug 2024
10 Dec 2024, 09:34
No delivery & no response 2 weeks later
I ordered a watch online on 27 November 2024 from the website. The website states 2 to 4 days delivery. Unfortunately it is now 10 Dec 2024 and still no delivery. I was only informed on 5 Dec 2024 after requesting an update on 4 Dec 2024 that they only received stock recently and that the order will be dispatched the following day. no tracking number can be provided. No further response, no contact number, and no further reply to e mails.
To date still no watch. Very disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Watchily's replyOfficial
13 Dec 2024, 13:14Hi, We were out of stock, but stock has just arrived. We will do our utmost to ensure that your parcel is dispatched as quickly as possible. Thank you for your patience.
Watchily's reply13 Dec 2024, 13:14
Official
Hi, We were out of stock, but stock has just arrived. We will do our utmost to ensure that your parcel is dispatched as quickly as possible. Thank you for your patience.
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Divan's updateReviewer Update
13 Dec 2024, 13:24Exact same automated response for every complaint. This reply was also sent per e mail response on 5 December already. You are lying! The only response to date. Useless company with poor service.
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Divan's update13 Dec 2024, 13:24
Reviewer Update
Exact same automated response for every complaint. This reply was also sent per e mail response on 5 December already. You are lying! The only response to date. Useless company with poor service.
Watchily's replyOfficial
20 Dec 2024, 18:19 Hi,Thank you for your feedback, and we sincerely apologize for the delay in delivering your order. During this high-demand season, we experienced a temporary stock shortage due to the overwhelming number of orders.Unfortunately, this situation, coupled with a reduced workforce, prevented us from responding as quickly as we would have liked. We completely understand your frustration and deeply regret any inconvenience this may have caused.Please rest assured that we are working diligently to restock and improve our processes to prevent such issues from happening again. We truly hope you will give us the opportunity to serve you better in the future.Should you have any further questions or concerns, please don’t hesitate to reach out to us.Thank you for your understanding and patience,
Watchily's reply20 Dec 2024, 18:19
Official
Hi,Thank you for your feedback, and we sincerely apologize for the delay in delivering your order. During this high-demand season, we experienced a temporary stock shortage due to the overwhelming number of orders.Unfortunately, this situation, coupled with a reduced workforce, prevented us from responding as quickly as we would have liked. We completely understand your frustration and deeply regret any inconvenience this may have caused.Please rest assured that we are working diligently to restock and improve our processes to prevent such issues from happening again. We truly hope you will give us the opportunity to serve you better in the future.Should you have any further questions or concerns, please don’t hesitate to reach out to us.Thank you for your understanding and patience,