MT
Melissa T
1 reviews | Active since Dec 2016
18 Dec 2024, 09:09
No communication
I have ordered my watch, Friday 13th of December and it says on the website that you can choose between a free protective film or a band and I emailed them and still no reply. I also have not received an email saying if my package is sent. I see with some reviews that people are still waiting for their orders. Of this is the case with mine, I want my money back. I paid alot of money for this and was looking forward to my watch.
Helpful (0)
Replies (1)0
Replies (1)
Watchily's replyOfficial
20 Dec 2024, 18:21Hi, Thank you for your feedback, and we sincerely apologize for the delay in delivering your order. During this high-demand season, we experienced a temporary stock shortage due to the overwhelming number of orders.
Unfortunately, this situation, coupled with a reduced workforce, prevented us from responding as quickly as we would have liked. We completely understand your frustration and deeply regret any inconvenience this may have caused.
Please rest assured that we are working diligently to restock and improve our processes to prevent such issues from happening again. We truly hope you will give us the opportunity to serve you better in the future.
Should you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding and patience,
Unfortunately, this situation, coupled with a reduced workforce, prevented us from responding as quickly as we would have liked. We completely understand your frustration and deeply regret any inconvenience this may have caused.
Please rest assured that we are working diligently to restock and improve our processes to prevent such issues from happening again. We truly hope you will give us the opportunity to serve you better in the future.
Should you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding and patience,
Watchily's reply20 Dec 2024, 18:21
Official
Hi, Thank you for your feedback, and we sincerely apologize for the delay in delivering your order. During this high-demand season, we experienced a temporary stock shortage due to the overwhelming number of orders.
Unfortunately, this situation, coupled with a reduced workforce, prevented us from responding as quickly as we would have liked. We completely understand your frustration and deeply regret any inconvenience this may have caused.
Please rest assured that we are working diligently to restock and improve our processes to prevent such issues from happening again. We truly hope you will give us the opportunity to serve you better in the future.
Should you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding and patience,
Unfortunately, this situation, coupled with a reduced workforce, prevented us from responding as quickly as we would have liked. We completely understand your frustration and deeply regret any inconvenience this may have caused.
Please rest assured that we are working diligently to restock and improve our processes to prevent such issues from happening again. We truly hope you will give us the opportunity to serve you better in the future.
Should you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding and patience,