1 reviews | Active since Jul 2020
False advertising
In February I bought watches following a Valentine promotion that said you will get a Free watch strap and 15% discount . When the 15% discount was not app****, I immediately complained and I was ignored for weeks. When I didn't stop following them up, I was given a runaround. After weeks of getting various contradictory responses, I was blamed for not using the Promo code and I sent them a screenshot of a link that they gave which was an alternative to the Promo code.
At the end the matter wasn't resolved as they continued to apportion the blame to me that I didn't do things right and then say they can't change an automatic system to give me the discount that wasn't app****. As a customer I have evidence of what the discount entailed and I'm not responsible for their link technical glitches. All they had to do was to give me exactly what their promotion indicated instead of moving goal posts in their responses.
Your first e-mail was answered within the deadline, knowing that the service does not answer on Sundays.
You did not apply the promo code before validating your order. Unfortunately, we cannot apply it for you and refund your money. A summary with the amount to pay was sent to you before you paid. You could very well have asked us for assistance to help you if you had a problem. What you did was validate your order without applying the promo code and then ask us for a refund. This is really not possible, even if the customer is king.
Thank you for your understanding.
Your first e-mail was answered within the deadline, knowing that the service does not answer on Sundays.
You did not apply the promo code before validating your order. Unfortunately, we cannot apply it for you and refund your money. A summary with the amount to pay was sent to you before you paid. You could very well have asked us for assistance to help you if you had a problem. What you did was validate your order without applying the promo code and then ask us for a refund. This is really not possible, even if the customer is king.
Thank you for your understanding.