LG
Lavern G
1 reviews | Active since Nov 2017
26 Apr 2024, 23:09
Customer service is subpar.
Bought a watch from them 4 months ago, watch has picked up and intermittent fault whereby the button works at times, and sometimes does not.
Customer service is terrible, responses are condescending and rude. I’ve been asked to record the fault, which I’ve done. And then been told to record another video to prove the watch has battery life (again, which I’ve done). Surely a company of this size can have the decency to send a courier, collect and test the watch.
Till date, I haven’t received feedback and still have a defective watch.
Helpful (0)
Replies (2)0
Replies (2)
Watchily's replyOfficial
27 Apr 2024, 07:10Hi.
We have always rep**** to all your e-mails asking for proof that the watch is indeed faulty, so that we can take over the cost and expenses of exchanges. This is to avoid dishonest customers. The customer's last reply was 8 hours ago at the time of writing. Because we don't work at night.
If the malfunction is proven, we are prepared to exchange your watch at our expense. Please be patient, especially at night, as you will always receive a favourable reply within a few working days.
Regards.
We have always rep**** to all your e-mails asking for proof that the watch is indeed faulty, so that we can take over the cost and expenses of exchanges. This is to avoid dishonest customers. The customer's last reply was 8 hours ago at the time of writing. Because we don't work at night.
If the malfunction is proven, we are prepared to exchange your watch at our expense. Please be patient, especially at night, as you will always receive a favourable reply within a few working days.
Regards.
Watchily's reply27 Apr 2024, 07:10
Official
Hi.
We have always rep**** to all your e-mails asking for proof that the watch is indeed faulty, so that we can take over the cost and expenses of exchanges. This is to avoid dishonest customers. The customer's last reply was 8 hours ago at the time of writing. Because we don't work at night.
If the malfunction is proven, we are prepared to exchange your watch at our expense. Please be patient, especially at night, as you will always receive a favourable reply within a few working days.
Regards.
We have always rep**** to all your e-mails asking for proof that the watch is indeed faulty, so that we can take over the cost and expenses of exchanges. This is to avoid dishonest customers. The customer's last reply was 8 hours ago at the time of writing. Because we don't work at night.
If the malfunction is proven, we are prepared to exchange your watch at our expense. Please be patient, especially at night, as you will always receive a favourable reply within a few working days.
Regards.
LG
Lavern G's updateReviewer Update
27 Apr 2024, 09:04Read your responses, condescending and rude. I’ve done as requested and still no joy.
Better customer service goes a long way.
Better customer service goes a long way.
LG
Lavern G's update27 Apr 2024, 09:04
Reviewer Update
Read your responses, condescending and rude. I’ve done as requested and still no joy.
Better customer service goes a long way.
Better customer service goes a long way.