ML
Marco L
1 reviews | Active since Mar 2015
05 Jun 2020, 12:51
Wrong Delivery,
I ordered mens fossil watch you have delivered a womens fossil watch. I have phoned the actual customer who ordered the womens watch because you included her tax invoice she is in CPT while I am in Gauteng and she also received an incorrect order twice she is sitting with 2x watches for customers intended for Gauteng.
please contact me urgently so that I can give you my order details and SKU's aswell as the item you delivered incorrectly.
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Replies (2)ML
Marco L's updateReviewer Update
05 Jun 2020, 12:53There is no answer at your call centre I held the line for 20mins with no answer.
ML
Marco L's update05 Jun 2020, 12:53
Reviewer Update
There is no answer at your call centre I held the line for 20mins with no answer.
Watch Republic's replyOfficial
11 Jun 2020, 08:53Hi Marco,
We’re so sorry we mixed up your order. We understand a mistake like this can be very frustrating. Please could you share your order number with us and we'll get back to you with an update.
We’re so sorry we mixed up your order. We understand a mistake like this can be very frustrating. Please could you share your order number with us and we'll get back to you with an update.
Watch Republic's reply11 Jun 2020, 08:53
Official
Hi Marco,
We’re so sorry we mixed up your order. We understand a mistake like this can be very frustrating. Please could you share your order number with us and we'll get back to you with an update.
We’re so sorry we mixed up your order. We understand a mistake like this can be very frustrating. Please could you share your order number with us and we'll get back to you with an update.