Worst first and last shopping experience ever

I have saved up to puchase my first ever Fossil watch. I wanted a Fossil watch ever since I can remember.

I went on the website and started looking, I searched for the Fossil Women's Jacqueline Silver/Steel Round Leather Watch as it was one of the watches I was planning to purchase. Seeing it was out of stock I started to browse and received a pop up to use the "YOUREINLUCK10" discount code. Finally I found another two watches i liked, the Fossil women's Tailor Silver/Steel Round Stainless Steel Watch and the Women's Boyfriend Watch. I added those two to my basket and proceeded to check out. As this is my first purchase form Watch Republic it said on the website that you get 20% off your first purchase. I thought it would deduct by itself and it didn't so I tried the "YOUREINLUCK" promo code and it said that it was invalid. I phoned customer service and the guy who assisted me said that I should get the 20% off promo code for your first purchase via email if I subscribed to the newsletter which I did, but never received an email with the promo code. He gave the promo code to me over the phone and said that the website should be updated therefore the 10% promo code wouldn't have worked. I thanked him for assisting me after and after adding the 20% discount I checked out and processed the order. I chose the credit/debit card option to pay and it said that it would take me to the secure peach website to pay. It just took me to a blank page. When I refreshed it said that the page has expired. I went back to my cart to see if the 2 Watches that I wanted to purchase were there but it said that mg cary was empty. I looked at my orders tab and there also were nothing so I went back to the tab to select the 2 watches again but they were nowhere to be found. I searched for them in the search bar but now they were OUT OF STOCK!! I tried to phone the service desk again, held for about 5 minutes just to hear that the operarors won't be able to assist me.

I eventually ordered two watches from Watch Republick on the 27th of October which was different watches to which I wanted to order.

I only received one of the two watches and when I followed up now, one of the assistants said that they don't have stock and wanted to give me a refund. I asked him when they will be getting stock and he said he doesn't know.

I don't want a refund, I want my watch but I also can't wait for it forever? I don't understand how you as a watch company don't have stock but a place like takealot does have?

I asked the assistant to follow up to see when they wi be getting stock and received the feedback: "Kindly be advised that because of the different sales we are running for black Friday it is stock that we do have and won't be receiving new stock anytime soon.

We won't be getting stock of the items that went out of stock."

My order was placed loooong before black friday. This service is pathetic!!! I wouldn't recommend purchasing from them and also would not purchase from them again.