FV
FATHIMA V

1 reviews | Active since Jan 2024

04 Jan 2024, 11:53

Watch Republic - Questionable marketing practices

Saw a Fossil watch and bracelet set advertised for R1999 on the Watch Republic website. However, when I tried to purchase it, the price was R2799.30. I called their contact number, and spoke to a representative by the name of Zakira who said that she would log a query. Spoke to her later in the day and she said that the price had not been amended on their website. I informed her that in terms of Section 23 of the CPA, Watch Republic is obliged to honour the sale at the advertised price. I am still awaiting a response in this regard!

0
Replies (4)
Watch Republic
Watch Republic's reply04 Jan 2024, 12:28
Official
Good Day Fathima. Our apologies about this incident.

Could you please provide the SKU Code of the watch, the date and time of the incident and we will look into this for you and assist as best as we can. 
FV
FATHIMA V's update04 Jan 2024, 12:33
Reviewer Update
BQ3417SET
Relevant screenshots below showing the advertised price and then the basket price.

image.png 247.55 KB
image.png 194.4 KB

Watch Republic
Watch Republic's reply05 Jan 2024, 10:13
Official
Hi Fathima 

Could you please forward these images to *** and we will further assist you with your query. 
Watch Republic
Watch Republic's reply05 Jan 2024, 11:47
Official
Hi Fathima. 

Duly noted.