Watch lost while in transit for repairs

<p>I sent my Fossil watch to the Watch Republic in Woodmead for repairs on 20 May 2016 and did not receive feedback from store for a long period. During my spare time I went to the store to find out about the repairs, the consultant informed me that the watch was lost, they have escalated to Head Office and my watch will be replaced. After a few months I was still to receive feedback about from the store, no call, sms or email was received. I then went back to the store in December, found a manager instore who sent me emails which were proving that she sent my query to Tania Human and Corinne Beckett which included another customer who was also inquiring about his/her lost watch, i'm yet to receive feedback from these two managers.</p> <p>On 30 March 2017, I sent an email to the above managers and yet again, they failed to respond. When i called the store today, the manager (Tumelo) indicated that Head Office wants a receipt before they can replace the watch, as if I would still have the reciept after a year. It also turns out that the receipt was attached in the emails originaly sent to them by the previous store manager, which tells me this is just an excuse not to replace my watch.</p> <p>I've never encountered such bad service, I just need my watch replaced!</p> <p> </p>