1 reviews | Active since Dec 2023
Unfulfilled customer order
I bought two of the same type of watches in November '23 and only received one. I wrote to the team on the 2nd of December that the wrong quantity was delivered. Till today, I have been given several agents which keep on telling me that they are awaiting feedback from the Warehouse. Its 2 weeks now, no direction whatsoever on when the other watch will be delivered. Extremely bad customer service, no care whatsoever on the issue. This watch was supposed to be a gift for my wife on her birthday on the 2nd and I keep telling that its coming when I am also in the dark.
In addition to this, I order a wallet and card holder on the 28th of November '23. Till today, there is no feedback on the logistics surrounding that order and I have escalated matter numerous times to no success.
To say I am disappointed is the least- I am totally disgusted. All I want now is to receive my things or be refunded my money.
Could you kindly forward the invoice your received with your purchase to ***
With that, could you please forward the address where delivery of the watch can be completed.
We sincerely apologise for the lack of urgency in resolving this issue and wish help get to the bottom of it as soon as possible.
Regards,
Fossil SA Team
Could you kindly forward the invoice your received with your purchase to ***
With that, could you please forward the address where delivery of the watch can be completed.
We sincerely apologise for the lack of urgency in resolving this issue and wish help get to the bottom of it as soon as possible.
Regards,
Fossil SA Team