TM
Thami M
1 reviews | Active since Apr 2024
03 Jun 2024, 11:40
Terrible Service
I've had a really terrible experience.
I left my watch for repairs at one of their stores, a month ago.
I have not received any updates since - I tried calling both the stores and your main head office but nothing.
Overall shocking level of customer service
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Replies (1)
Watch Republic's replyOfficial
03 Jun 2024, 11:51Good day Thami.
I'm sorry to hear of the experience with Fossil. Please provide us with a job number and where the watch was dropped off. Please note that if we do not have the parts available, we try and source the parts from other countries. All our parts are flown in from Germany as we have to use original parts.
I look forward to assisting you further.
I'm sorry to hear of the experience with Fossil. Please provide us with a job number and where the watch was dropped off. Please note that if we do not have the parts available, we try and source the parts from other countries. All our parts are flown in from Germany as we have to use original parts.
I look forward to assisting you further.
Watch Republic's reply03 Jun 2024, 11:51
Official
Good day Thami.
I'm sorry to hear of the experience with Fossil. Please provide us with a job number and where the watch was dropped off. Please note that if we do not have the parts available, we try and source the parts from other countries. All our parts are flown in from Germany as we have to use original parts.
I look forward to assisting you further.
I'm sorry to hear of the experience with Fossil. Please provide us with a job number and where the watch was dropped off. Please note that if we do not have the parts available, we try and source the parts from other countries. All our parts are flown in from Germany as we have to use original parts.
I look forward to assisting you further.