Terrible Customer Service from Watch Republic

I placed an order with Watch Republic on 23rd November 2022 for a green cross body bag. The bag was delivered on 28th November 2022, and it was not the bag i had ordered. I immediately got in contact with them via phone and their instagram page and they advised me to log a return online which i did immediately. Initially i wanted an exchange but after waiting almost more than a week for their courier to collect the bag i asked for a refund. Which they said they would duly action once the incorrect item was collected. The item was only collected late afternoon on 9th December. I again got in contact with Watch republic via their Instagram handle today 14th December and they advised they would check and revert however i have just received an email from RAM couriers that they have a parcel for me - I was clear that i do not want a replacement, and that i want my money back!!!!!!! It has been nothing short of painful having to deal with this company and im at wits end because not only do they take long to respond but they DO NOT listen to their customers request. Now i will have to wait until next year for my refund because i do not want another bag from them. What a terrible company to deal with. Never again will i place an online order or any order with these people. The experience has been nothing short of frustrating given the fact that i didnt make the mistake - They sent me what i did not order. I am unimpressed and wish i could just get my money back which is well over 2k!!!!!!