IK
Irshaad K
1 reviews | Active since Mar 2009
02 Sept 2024, 20:14
Shocking service from both store and online
Took my 8th month old fossil hybrid watch in for repairs at canal walk on the 14 July. I was contacted on the 28 Aug by Tracey, the store manager, to let me know my watch couldn't be repaired and there wasnt apparently stock available and that I would be refunded by WatchRepublic and that they would contact me. A week later I contacted WatchRepublic, only to be told the store manager said i only brought my watch in on the 28th of Aug and that WatchRepublic would have to first get feedback from the warehouse.
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Watch Republic's replyOfficial
04 Sept 2024, 08:29Hi Irshaad,
We do apologies for the inconvenience caused with your watch. There was some miscommunication. We have refunded the you for the unit. I have spoken to the canal walk store and we've cleared the air. Should you need any further assistance, please feel free to contact us.
We do apologies for the inconvenience caused with your watch. There was some miscommunication. We have refunded the you for the unit. I have spoken to the canal walk store and we've cleared the air. Should you need any further assistance, please feel free to contact us.
Watch Republic's reply04 Sept 2024, 08:29
Official
Hi Irshaad,
We do apologies for the inconvenience caused with your watch. There was some miscommunication. We have refunded the you for the unit. I have spoken to the canal walk store and we've cleared the air. Should you need any further assistance, please feel free to contact us.
We do apologies for the inconvenience caused with your watch. There was some miscommunication. We have refunded the you for the unit. I have spoken to the canal walk store and we've cleared the air. Should you need any further assistance, please feel free to contact us.