Remember to take wetwipes

Last Sunday I bought a watch at the Brooklyn branch (staff eating at cashpoint desk) and yesterday I saw it was losing time so took it to the Atterbury branch (staff eating at the cashpoint desk) where I was told they could not help me I must go back to Brooklyn. I arrived at the Brooklyn branch today where the two staff members were tucking in to some real greasy chips and food. I told them my problem and the one tried to take the watch with his greasy hands by trying to manoeuvre the watch into the palm of his hand which was not quite so greasy. He then informed me that I should take the watch to some shop in Menlyn who could change the battery or try and fix it - I have now had the watch for all of 48 hours! I declined this and said I would like a refund. Fortunately the other assistant wiped her hands on a serviette before proceeding to do the transaction in complete silence without even a sorry for the inconvenience or offering another watch. The staff in both outlets are in desperate need of some training to enable them to deal with customers - I certainly will never go back again.