poor service

i purchased a watch online on the 11th of December. after the purchase the was WayBill to track order on and which company is the courier of the goods, i further made a follow up and the ladies told me the is back log due to the black friday special so that will impact delivery time i should expect my watch on the 28th which is tomorrow. i called again today and one lady said they still processing my order. to my surprise this was the same answer I got last week, I then called again another one said she's not sure about my order. I called again and i spoke to Zakira and she wasn't sure about the order also and the head office hasn't given her any information about it. so, I'm sitting here not knowing where my watch is after i paid R7000 still no watch nor answers.