POOR CUSTOMER SERVICE-REPAIR

I am extremely disappointed with the lack of service I received from this company's repair service. Firstly, no communication was was received from the customer services team, I have had to chase up on a repair as the ETA was not met. Upon collection of the item, the item was damaged the glass was cracked, the frame was scratched, God knows by what, as a result I did not take the item home with me- this was re-booked for repair.

I was told I would received an sms with the job number which was never received, I had to go back to the shop to request this. I emailed the customer services the same day which was probably 26/4/2024, to-date I have not received a response to my email nor sms/call confirming booking.

The lack of communication is appalling, I have had to go out of my way to try and get an update about a repair I was supposed to have received within 5 weeks. I cannot believe that a watch repair can take up to 3 months I find that absurd.

What makes this worse is the fact the item is re-booked for entirely different issue to what it was initially booked in for-damage. I cannot for the life of me understand