Pathetic Service from Watch Republic SA

We purchased a watch from Watch Republic as a birthday gift for my son, low and behold the day of arrival upon opening the box it was found that the watch does not work. My son made contact with watch republic and was then referred to e-mail an individual at Keren. Since the initial complaint we have had no feedback until I managed to get hold of a lady in the customer service department who assured me that the matter will be escalated and dealt with. To date still no feedback, assistance or communication from the so-called manager/s to whom the matter would have been escalated to. Again made contact with the customer service department today and still no joy and merely we will provide you with feedback received. This type of severe unprofessional and virtually non-existent service for a company linked to major brands such as Fossil, Skagen etc. leaves a bad taste and would probably deter future customers having any dealings with them as I for one will never make use of their services again.