Online order delay

I ordered a watch on Friday 8 Dec 2023 with their 3-5 days shipping in mind. When I didn’t get any tracking details or confirmation that the order was processed on Tuesday I called their call centre and an agent informed me that they had a system glitch and orders might take 15 working days to be delivered but she will escalate the matter. I also sent an email and I was told that the matter would be escalated, followed up today, only to be told that the matter is escalated, no indication of how long the escalation process takes, just a one liner, it’s been escalated. This is after I have told your agent that the watch is a graduation gift for someone that is graduating tomorrow. No sense of urgency or whatsoever. No man!

I am already frustrated by the fact that your system glitch is affecting me so bad and no apology from your end. It’s December for God’s sake, we are buying gifts and don’t want to get orders in January. I could have just gone to the store if knew how pathetic your online process is. Please sort this out urgently. If I have to collect my order somewhere tomorrow then let that be.