HS
Heinrich S

1 reviews | Active since Nov 2018

19 May 2020, 15:06

No delivery after a month of waiting and only receiving automated responses.

Very poor customer service and response.

I ordered a watch more than a month ago and still haven't received it. Every time I inquire about my watch i just receive a automated response. This is worrying due to the fact that a large amount of money is being paid for a product and the customer gets no feedback regarding the status of the order. Not being able to be in contact with any staff and only receiving automated responses in very frustrating.

I would not recommend watch republic to anyone due to there poor service and lack of responsibility.

0
Replies (1)
Watch Republic
Watch Republic's reply27 May 2020, 11:09
Official
Dear Heinrich, 
We’re sorry for the delay, we have had a high volume of orders during lockdown & we have a massive backlog in our deliveries. We've increased our work force & are working hard to catch up. Please could you share your order number and I will follow up on your order.
Thanks, WR Team