No communication, generic responses, no delivery after weeks.

If I could give a negative rating I would. The service I have received from Watch Republic is appalling considering the amount of money spent on their products. I placed an order on 24/04 and to date have not received it. The only way to get information from them is through Facebook messenger/ Instagram dm. No replies to emails and no one answers the support line. Yet this is where they tell you to address your problems too. Now they are beginning to ignore my dm’s. I do not know what more I can do. We were told numerous times that delivery will occur within the week but that never happens. I phoned the courier company with a waybill number that was given to me and the courier company has said that Watch Republic has not given them my order to deliver. How can you give out waybill numbers when you know for a fact that you haven’t even sent out the order. I recieved a call from someone and unfortunately I missed it, it has however been 4 days since that call and no one has tried to call again. The call was from a private number so I can’t even call back. A voicemail was left but I cannot hear what is being said. The company started delivering on 12 May, so there is no justifiable excuse that my order has not yet arrived. I am beginning to believe that they oversold and do not have stock of the item they have sold me as it is no longer on the website. If someone could give me an update I could make a decision regarding my order and perhaps take my money and spend it elsewhere. Given the customer service however, I wouldn’t even want to attempt to go through the trouble of requesting a refund/cancellation. My order number is WATCH-REP-ORD-15183 and my ticket number is 252691. I’m hoping that posting on Hello Peter will help me get the response I require from Watch Republic as currently I have been on hold on the support line for over 10 minutes to no avail. Please don’t tell me that you will request an urgent update as I have been told this 3 times in the last 2 weeks and no one has ever bothered to update me.