Disgusted

DISGUSTED BY THE SERVICE I received from the start. I emailed to enquire when my package would be delivered as it had been 3 weeks since level 3 restrictions were in place. Only to receive a response saying "you will receive a tracking number once your package has been shipped" (which by the way did not happen) non of my questions were answered. I then received my product only to find THAT THE WATCH IS FAULTY (it's a smart watch) tried calling them for 2 weeks!!!!! Nobody answers and the one time someone answered THEY HUNG UP!!!! The customer service is non existent, it's pathetic. I want a refund, but how long will I wait for a response to my email this time?!?!?!?!?!?! It can't possibly take 3-5 days to RESPOND TO AN EMAIL!!!!!