Defective Limited Edition Fossil Watch

I recently purchased the Maui & Sons limited edition solar watch which ive been eyeing for a while since it launched. finally bought it. order was received in perfect timing with great response, when i got the watch i had to google the user manual that the watch would need to be charged first for 6-8 hours and it would work thereafter for months to come. i did exactly that the first day, had it outside in the sun for over 8 hours and when i tried turining it on it said needed to charge with the empty battery sign. i then tried 2 more times thereafter and the watch still refuses to hold a charge. ive seen another review about the same problem. i sent an email last week and got a reply form an agent who said they had escalated the issue to head office and awaiting a response. its been 1 week later and still no response, i had to send another email toady requesting head offices number. i understand its December and the festive season. i myself wok in customer service. i didnt want to rate a 1 start honestly but with this issue i had to cause there just isnt any response from a company and brand i truly love to buy from.