BS
Beatrice S
1 reviews | Active since Aug 2015
06 Feb 2025, 01:24
14 weeks and counting awaiting watch send in for repairs
My daughter took her watch to replace the battery. In the process the dial "came off". It was then send in for repairs on 7/11/2024. 6/02/2025 and we havent received the watch yet. After numerious follow up with the stores it is always the same answers either on the system it says dispatch (where to they dont know) or it is still at head office with no explanation.
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Watch Republic's replyOfficial
14 Feb 2025, 13:54Dear Beatrice,
I’m sorry to hear about the delay and the lack of communication regarding your daughter's watch. As previously advised, the required part was not available in South Africa, and we had to arrange for it to be sourced from Germany.
We sincerely apologize once again for the inconvenience caused and appreciate your patience. Please let us know if there’s anything else we can assist you with.
Best regards,
WR Team
I’m sorry to hear about the delay and the lack of communication regarding your daughter's watch. As previously advised, the required part was not available in South Africa, and we had to arrange for it to be sourced from Germany.
We sincerely apologize once again for the inconvenience caused and appreciate your patience. Please let us know if there’s anything else we can assist you with.
Best regards,
WR Team
Watch Republic's reply14 Feb 2025, 13:54
Official
Dear Beatrice,
I’m sorry to hear about the delay and the lack of communication regarding your daughter's watch. As previously advised, the required part was not available in South Africa, and we had to arrange for it to be sourced from Germany.
We sincerely apologize once again for the inconvenience caused and appreciate your patience. Please let us know if there’s anything else we can assist you with.
Best regards,
WR Team
I’m sorry to hear about the delay and the lack of communication regarding your daughter's watch. As previously advised, the required part was not available in South Africa, and we had to arrange for it to be sourced from Germany.
We sincerely apologize once again for the inconvenience caused and appreciate your patience. Please let us know if there’s anything else we can assist you with.
Best regards,
WR Team