1 reviews | Active since Jul 2018
Wappoint the **** show bunch of *******
If I could give them a 0 I would!!! I am beyond frustrated with this company. I cancelled my contract with them last year already.( because there is better and more affordable companies than them) . Someone did not do their job properly, so my contract was never cancelled on their side. Then I started to get invoices and calls about payments I need to make that is outstanding according to them for my account I’m using. FYI the account I cancelled! I sorted the issue with Isabel in Jan this year. Stating that I will not pay the “outstanding amount “. According to me it was sorted. But apparently not they had the audacity to deduct the money off my account without my consent!
And to top it all! I have just been in contact with FNB and they said WAPpoint has put a “lock” on the debit order, meaning I cant reverse the money!
You are a bunch of ****** *******! An absolute **** company!
And to top it all Im waiting for them to call me back.
I don’t care how. But my money better be payed back!
×××××
Unhappy! You are an abseloute **** show.
Saying you wont payback my money! I know that I cancelled that contract. How the hell shoul I remember the name of someone I spoke to in January/February 2017.... and if I can't provide that then you wont pay back my money.
This is not the end of it! You are a bunch of *******!
Please go look at the last date I used your device? I didint use the device anymore because I was under the impression that it was cancelled.
Now you say you have the right to deduct money because it states so in my contract. So you are referring to the contract I cancelled. Idiot!
This all because someone at your office didint do their job!
I clearly said that I will not pay the money and still you went ahead an took it.
I want my money back! Or I will report this as *****!
Thank you for bringing your unhappiness to our attention.
We've investigated the case and found that when you discussed cancelling the contract with Isabel in January that you did mention that you had given notice to cancel before, however, Isabel could find no record thereof and you could not tell her who you had spoken to or when either.
As a result, Isabel could not motivate a credit of the final outstanding amount and as such, the money remained due to WAPPoint.
Our Debtors department then added the amount due, as per authorisation in our contract terms and conditions clause 6.7 giving them authority to debit any money owing, to our monthly debit run.
We have again looked in all of our email folders and searched through call recordings and could find no record of any communication regarding the cancellation of your agreement with us before discussing this with Isabel in January. If you have anything that you could send us that could help us with this investigation, we will most happily look into again and issue credit notes and do refunds where that is due.
Please also note that WAPPoint does not have the authority to "lock" any debits on your account, thus preventing you from disputing them. We would advise that you please contact your bank again and speak to a different consultant.
Please feel free to call ***or email *** should you have any further queries where we will be able to communicate more openly regarding your account in private.
***
We’re really sorry for the frustrating experience you’ve had with WAPPoint (Pty) Ltd.
We understand that our team has been in contact and are in the process of arranging a solution for you.
Please contact us directly per email or phone, should there be anything else that we can assist with.
Kind Regards
The WAPPoint Team
Thank you for bringing your unhappiness to our attention.
We've investigated the case and found that when you discussed cancelling the contract with Isabel in January that you did mention that you had given notice to cancel before, however, Isabel could find no record thereof and you could not tell her who you had spoken to or when either.
As a result, Isabel could not motivate a credit of the final outstanding amount and as such, the money remained due to WAPPoint.
Our Debtors department then added the amount due, as per authorisation in our contract terms and conditions clause 6.7 giving them authority to debit any money owing, to our monthly debit run.
We have again looked in all of our email folders and searched through call recordings and could find no record of any communication regarding the cancellation of your agreement with us before discussing this with Isabel in January. If you have anything that you could send us that could help us with this investigation, we will most happily look into again and issue credit notes and do refunds where that is due.
Please also note that WAPPoint does not have the authority to "lock" any debits on your account, thus preventing you from disputing them. We would advise that you please contact your bank again and speak to a different consultant.
Please feel free to call ***or email *** should you have any further queries where we will be able to communicate more openly regarding your account in private.
***
We’re really sorry for the frustrating experience you’ve had with WAPPoint (Pty) Ltd.
We understand that our team has been in contact and are in the process of arranging a solution for you.
Please contact us directly per email or phone, should there be anything else that we can assist with.
Kind Regards
The WAPPoint Team