BR
Bridgett R
1 reviews | Active since Apr 2015
11 Dec 2018, 10:10
Wappoint is a BIG ******* with NO customer care!!! dont use them.
I got an Absa Pocket pebble form Wappoint in April 2018. The very first event i had the device was offline, and i was not able to use it at all. I then requested to return it as i no longer want something that doesn't work and i was informed that i can not return it. Now the device doesn't work on my phone. When i called in they said I should reboot my phone cause that's about all they can advise me. This is not acceptable. I pay R178 per month for nothing cause it doesn't work. I want it working or i want it returned as i honestly have NO faith in it.
What a *******.
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WAPPoint (Pty) Ltd's replyOfficial
11 Dec 2018, 12:48Hi Bridgett
We are very sorry to hear that you feel this way and we would like to assist you in any way we possibly can.
We have investigated and found that during the Support Call that you had with the Technician yesterday, she suggested that you call us back (after your phone has restarted) in the event that the problem persists. We would love to swap you out for a working device. Our Support Team will be contacting you shortly to make arrangements.
We are very sorry to hear that you feel this way and we would like to assist you in any way we possibly can.
We have investigated and found that during the Support Call that you had with the Technician yesterday, she suggested that you call us back (after your phone has restarted) in the event that the problem persists. We would love to swap you out for a working device. Our Support Team will be contacting you shortly to make arrangements.
WAPPoint (Pty) Ltd's reply11 Dec 2018, 12:48
Official
Hi Bridgett
We are very sorry to hear that you feel this way and we would like to assist you in any way we possibly can.
We have investigated and found that during the Support Call that you had with the Technician yesterday, she suggested that you call us back (after your phone has restarted) in the event that the problem persists. We would love to swap you out for a working device. Our Support Team will be contacting you shortly to make arrangements.
We are very sorry to hear that you feel this way and we would like to assist you in any way we possibly can.
We have investigated and found that during the Support Call that you had with the Technician yesterday, she suggested that you call us back (after your phone has restarted) in the event that the problem persists. We would love to swap you out for a working device. Our Support Team will be contacting you shortly to make arrangements.